You have 30 days from the date of delivery to return items to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags. Please click here to fill in the returns form.
We only replace items if they are defective or damaged. If your item is defective or develops a fault, we will send you a Freepost address if you are in the UK to return your item and replace the item for free. Items that are used and develop a fault must be thoroughly cleaned for inspection prior to being returned. Please click here to fill in the exchange form.
Once your return is received and inspected, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your request for a refund. If you are approved, a refund will be automatically processed to your original method of payment within 30 days. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
For obvious hygiene reasons, several types of goods are exempt from being returned, these include:
- Perishable goods such as food, flowers, newspapers or magazines
- Lingerie & items of clothing
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
- Goods that are not heat sealed in the box
Please do not return your order to the manufacturer or the contact address on our site. Please fill in the returns form here and we will send you instructions on how to return your order along with a return address.
Please click here to read our full and detailed returns policy.